• The Role of Social Media in Patient Recall

    Dental offices around the country are using social media in innovative ways to engage with their communities and remain in minds and hearts of their patients. With contests, giveaways, family portraits, memes, photo filters, cheek mouth lip retractors, gifs, viral trends, and other popular social currents. However your office uses social media currently, there are […]

  • Reduce No-Shows, Save Time

    Although we are a dental call center, Platinum Recall is 0% automated and 100% authentic. This means that when we schedule an overdue patient, we make sure to avoid any type of phrasing that could lead to a no-show. We cannot guarantee that every patient we schedule will show up, but we can stand behind […]

  • 3 Tips for Improving Patient Recall

    A well-designed patient recall system is hard to beat when it comes to ROI. In fact, most practices are sitting on tens of thousands of dollars in potential revenue at any given moment from overdue hygiene appointments alone–more if you consider other resultant treatment. If you are looking to increase production within your office, developing […]

  • Why You Don’t Need a Patient Coordinator

    Many practices choose to take on their own patient recall by hiring a patient coordinator. The patient coordinator’s job is to develop a well-thought-out telephone script, manage a patient base of 500-1000, make a certain number of patient contacts per day, and schedule a certain number of patients every week. Not only does hiring, training, […]

  • Platinum Recall: Making Patient Recall Great Again

    Patient recall is often called the heartbeat of any thriving practice, and with good reason. Practices who do not engage in any patient recall activities drive up their patient acquisition costs and lose thousands of dollars in revenue every year. If your practice does use any type of patient recall whether it be through text, […]

  • Getting Butts in Operatories: The Power of DIALOGUE

    Platinum Recall views every client as a partnership–when we partner with you and your practice, your success is our success! We try our hardest to get butts in operatories, which means we vet every person we contact. What does this mean? Here are 3 rules we live by: Suggested Reading: 5 Tenets of Quality 1.) […]

  • Platinum Recall’s 5 Tenets of Quality

    At Platinum Recall, we are committed to ensuring quality for our clients–reactivating patients requires a finesse and attention to detail that not many of our competitors understand. For these and other reasons, we live by 5 essential tenets: 1.) Say “NO” to Auto-Dialers: All of our calls are hand dialed, and we do this for […]

  • Boosting Your Bottom Line

    For many Dentists, providing excellent dental care is enough to take up 100% of their work day. The marketing, team building, payroll, hiring, office management, accounting, and other aspects of running a successful practice become part of a long list of to-do’s for the over-booked doctor. Delegating important tasks to the right people is a […]

  • Setting Effective Goals for 2017

    At Platinum Recall, we work with struggling and booming practices, helping them move forward regardless of where they began when they signed up for our services. Our services will take your production levels to new heights, but practices who have the initiative and vision to set annual revenue goals make even more money with our […]

  • 5 Reasons Your Practice Needs a Dental Call Center

    Platinum Recall is a dental call center that specializes in patient retention and after-hours call answering for dental offices. We fill in the empty spaces of an office’s schedule and reactivate patients your office may not have seen in 5 years! We guarantee 10-40 new patient appointments a month or your money back with no […]