• Reduce No-Shows, Save Time

    Although we are a dental call center, Platinum Recall is 0% automated and 100% authentic. This means that when we schedule an overdue patient, we make sure to avoid any type of phrasing that could lead to a no-show. We cannot guarantee that every patient we schedule will show up, but we can stand behind […]

  • 3 Tips for Improving Patient Recall

    A well-designed patient recall system is hard to beat when it comes to ROI. In fact, most practices are sitting on tens of thousands of dollars in potential revenue at any given moment from overdue hygiene appointments alone–more if you consider other resultant treatment. If you are looking to increase production within your office, developing […]

  • Grow Your Practice Every Month

    Can we compare the process of growing a practice to herding cats, or is that too cliche? At any rate, doctors around the world are working hard to grow their practices by doing everything they can to bring in new patients while retaining all of the patients they have already seen. Constantly developing new ways […]

  • Platinum Recall: Making Patient Recall Great Again

    Patient recall is often called the heartbeat of any thriving practice, and with good reason. Practices who do not engage in any patient recall activities drive up their patient acquisition costs and lose thousands of dollars in revenue every year. If your practice does use any type of patient recall whether it be through text, […]

  • Getting Butts in Operatories: The Power of DIALOGUE

    Platinum Recall views every client as a partnership–when we partner with you and your practice, your success is our success! We try our hardest to get butts in operatories, which means we vet every person we contact. What does this mean? Here are 3 rules we live by: Suggested Reading: 5 Tenets of Quality 1.) […]

  • Platinum Recall’s 5 Tenets of Quality

    At Platinum Recall, we are committed to ensuring quality for our clients–reactivating patients requires a finesse and attention to detail that not many of our competitors understand. For these and other reasons, we live by 5 essential tenets: 1.) Say “NO” to Auto-Dialers: All of our calls are hand dialed, and we do this for […]

  • Boosting Your Bottom Line

    For many Dentists, providing excellent dental care is enough to take up 100% of their work day. The marketing, team building, payroll, hiring, office management, accounting, and other aspects of running a successful practice become part of a long list of to-do’s for the over-booked doctor. Delegating important tasks to the right people is a […]

  • 5 Reasons Your Practice Needs a Dental Call Center

    Platinum Recall is a dental call center that specializes in patient retention and after-hours call answering for dental offices. We fill in the empty spaces of an office’s schedule and reactivate patients your office may not have seen in 5 years! We guarantee 10-40 new patient appointments a month or your money back with no […]

  • Can a Dental Call Center Help Your Office Reach 2017 Goals?

    Successful dental practices are driven by compelling goals. Creating weekly, monthly, and yearly goals that push your team towards higher production levels is half of the battle, the other half is strategically attacking them. At Platinum Recall, we help dental practices set and meet meaningful goals. How can a dental call center help your practice […]

  • Strengthening your Core Competencies

    History is strewn with stories of businesses who have simply spread themselves too thin. For some famous examples, consider John Deere’s attempt to take on logistics (do you really think a farm equipment manufacturer was poised to do Fedex better than Fedex?), Harley Davidson’s venture into perfume (amazing motorcycles, but who wants to smell like […]