A well-designed patient recall system is hard to beat when it comes to ROI. In fact, most practices are sitting on tens of thousands of dollars in potential revenue at any given moment from overdue hygiene appointments alone–more if you consider other resultant treatment. If you are looking to increase production within your office, developing a robust patient recall system is key. Here are 5 steps to increase the effectiveness of your patient recall system:
1.) Diversify your communication methods: Phone calls, text messages, emails, and direct mail are great ways of contacting your overdue patients, and you should use every single one of them! Varying your message medium is just as important as diversifying an investment portfolio. When you use multiple means of communication you not only ensure that you will reach your patients but it helps them understand how important they are to you. Platinum Recall direct phone calls to your patients on their scheudule is the most important part of your patient recall system.
2.) Make it easy for your patients to act: Whatever marketing mediums you use to contact your patients, make your message clear–“here’s what you need to do and here’s how to do it.” Make your contact information easy to read. If you use Platinum Recall patient recall, we do our part to make scheduling an appointment as easy as saying, “YES!”
3.) Automate, Automate, Automate: Your office is busy–make your patient recall efforts as slick as possible so that you do not lose momentum. A busy day can easily topple a laborious recall system. Platinum Recall takes calling your patients off of your office’s hands, making sure that calls go out every day (including weekends!)
Patient recall is essential to the growth of any dental practice. If you are looking for a dental call center to handle your patient recall, please give us a call at 1-800-900-2012 Platinum Recall is a dental call center that works with dental practices all around the U.S.