Platinum Recall: Making Patient Recall Great Again

Patient recall is often called the heartbeat of any thriving practice, and with good reason. Practices who do not engage in any patient recall activities drive up their patient acquisition costs and lose thousands of dollars in revenue every year. If your practice does use any type of patient recall whether it be through text, direct mail, or phone calls directly from the receptionist’s desk, you’ve probably seen good results. However, at Platinum Recall we are never satisfied with good results, we work for great results. Here’s how we are making patient recall great again at Platinum Recall:

1.) We Never Over-Charge Our Partnering Practices: At Platinum Recall we only charge a commission based on the appointments we actually schedule. That means your practice will never get over-charged for patient recall services that aren’t delivering.

2.) Absolutely No Contracts: We don’t do contracts because we don’t believe in them, but rather we believe in mutually beneficial relationships. This means that the moment you believe your practice no longer benefits from our patient recall services, just give us a call!

3.) Every Phone Call is Hand-Dialed: We are making patient recall great again by keeping every phone call personal. This means our phone calls to your valued patients are 100% authentic, and 0% autodialed or robotic. We staff our dental call center with local dental hygiene students who are passionate about the dental industry and looking for relevant experience to their chosen field of study.

4.) 10-40 New Appointments Scheduled Every Month, Guaranteed: At Platinum Recall, we remote into your practice management system to record patient appointments in real time on your schedule. We guarantee 10-40 new appointments scheduled every month, based on your preferences and availability.

Platinum Recall is actively working to make patient recall great again. To schedule your free consultation or to talk to Ashley W., our customer service specialist, please contact us at 800-421-6263.

Office Snacks are Optional. Patient Recall is Not.

While searching for a competitive edge, dental offices try everything from free teeth whitening to in-office snacks. One way to accelerate your office’s performance and boost your bottom line every month is through patient recall. Some offices ask their office managers to take on this responsibility, but at Platinum Recall we consider it ourcore competency.

To compete in today’s business world, marketing gimmicks (like office snacks) are optional–patient recall is not. Serious dental practices leverage the growth-inducing power of their own records by simply activating every patient their practice has ever seen. In some cases, this means contacting patients who haven’t been in to the office in up to 5 years. Dental offices reluctant to tap into their reservoir of patient records are missing out on a huge source of revenue just waiting to be seen.

Old School Patient Recall vs. Platinum Recall

Old-School patient recall involves asking your over-burdened office manager to dig deep into patient records and figure out who has not been seen in over 6 months. Platinum Recall works with your system–we remote-in to your CRM software and work with your current system to contact and schedule patients using our 5 tenets of quality.

Platinum Recall can transform your practice by

  • Revitalizing your inactive patients
  • Reducing patient aquisition costs
  • Increasing monthly revenue

Many dental practices have seen dramatic results by using our patient recall and phone answering services. Why does it work? Because we can do it faster, better, and more effectively than any office manager and more competitively than any other dental call center, we take pride in providing a 12x ROI for each and every dental office we partner with.

Platinum Recall Empowers Small and Mid-Size Dental Practices

Whether your office has been in business for 2 months or 20 years, we can strengthen your production levels and improve patient retention. Although today’s environment for a dentist may be the most competitive it’s ever been, we can ensure that every dollar you spend in patient aquisition will not be lost through effective patient retention.

Nov 26, 2015 | Donna | Provo , UT
Client’s rating: 5 of 5

“We have had your service for years. I cannot imagine ever going without it.”

Getting Butts in Operatories: The Power of DIALOGUE

Platinum Recall views every client as a partnership–when we partner with you and your practice, your success is our success! We try our hardest to get butts in operatories, which means we vet every person we contact. What does this mean? Here are 3 rules we live by:Suggested Reading:5 Tenets of Quality

 1.) Never Use Phrases Like “Reserve” or “Hold Your Spot”: Although we want to schedule as many appointments as we can, we never schedule anyone who seems unsure or unlikely to show. Our real goal is to fill your schedule with new or re-activated patients, and a name with a no-show does not cut it by our standards or yours.

 2.) Call Patients on Their Time: Most offices ask patients in their new patient documents what time is best for them and what number is best to contact at them. So, even when your office is closed and your staff gone home, our staff can call any day of the week at any time.

 3.) Avoid Patients Who Owe You Money: Before we call anyone on your patient records, we make sure they have no outstanding charges on their account.

Platinum Recall strengthens practices around the country, charging you only a small percentage of every reactivated patient we actually schedule. We guarantee a certain number of appointments every month, only charging you for the work we actually accomplish on behalf of your practice. Our clients also love that we require absolutely no contract, so your partnership with is is 100% risk-free.

Call us today for a Free Trial! 800-900-2012