• Setting Revenue Goals for Your Dental Practice

    Because we work with dental offices around the country at Platinum Recall, we are able to glean industry best practices through observation and research. Our clients come from all areas of the revenue scale–we work with struggling and booming practices and help them move forward regardless of where they begin when they sign up for […]

  • Do I Need a Dental Call Center?

    Many dental practices handle phone answering and patient scheduling in-house. This eliminates the cost of outsourcing and can prevent miscommunication or mishandling of sensitive information. However, dental offices that handle their own phone calls are often limited by the schedule of their office, unable to make calls in the evening when most patients are home, […]

  • Platinum. Dental Lab: Solving the Dental Practice/ Dental Lab Dilemma

    The dental practice/dental lab relationship is a funny one. Very few companies out there have the ability to see both sides of this fence. Since I started offering services in the dental industry to dental practices and went on to acquire dental offices I see both sides of this dilemma. Let me explain. The dental […]

  • Patient Recall: The Heartbeat of Dentistry

    Successful dental practices don’t ask themselves “Should we implement patient recall?” but rather, “How do we attack patient recall?” This is because many patients fall off the radar not by choice, but simply by allowing too much time to pass between appointments (often without realizing it), and activating patients requires some kind of patient recall […]