As discussed in aprevious article about the importance of getting Google reviews, the question is, “How do we get more of them??”
In BightLocal’s survey, they found that reviews over a month old were irrelevant. This means that your practice needs new reviews as often as possible. Here are some tips for getting more Google reviews:
- Ask for a Google review after every appointment. You see new people every day (or at least who you haven’t seen in 6 months). If you don’t ask, how will they know to do it? Solicit new reviews through various communication channels. Ask verbally when the patient leaves, put up a sign in your waiting area, invite in your emails, and put a link to review you on your Facebook/Website/etc.
- Don’t just ask, make it easy. A dental practice in Murray really succeeding at this (who used this trick to get 19 new reviews in February) automatically sends a link by text message or email to their patients that takes them to a review page when they leave the office. This makes reviewing their experience easy because it is fresh in their mind and shortens the number of steps required to finish (just follow the link!). Simplify the process and you will get more reviews.
- Offer incentives for writing reviews. While you should NOT offer incentives for good reviews, you should offer incentives for reviews. And tell all of your patients that if they review your practice online (yelp, Google, etc.) their name will be entered into a drawing to win a prize, REGARDLESS of the content of the review. Be true to your word (and make sure you post about it).
- Print copies of and post the good reviews in your breakroom. Highlight the best comments! This will help boost morale and the desire to solicit more reviews. Not only will the glowing reviews remind your staff how good it feels to get great reviews, but when they see the same review posted every day, they will be reminded to solicit new ones.
Getting Google reviews is important (just readthis article to understand why) and requires creativity. Please share your ideas for soliciting more Google/Yelp reviews below.
For Clients of Platinum Recall, we seek to strengthen patient retention through ourdental call center, strengthen purpose within the office through ourdental coaching and team training, take a burden off with ourdental bookeeping/dental accounting service, provide24/7 call answering to your patients with our dental phone answering service, exceptional and artistic dental restorations through Platinum Dental lab, and Platinum Stats, which provides your practice valuable insights on areas of improvement and progress.
Why is it so important to garnish online reviews through Yelp, Google Reviews, and Facebook? Because it will drive strong SEO for your website, build the trust of new patients, and boost your bottom line. Need we say more? With our services and your efforts to solicit patient referrals, we guarantee your practice will be seeing10-40 patients a month or your money back.
When it comes to the dental industry,the best marketer wins (even if that dentist was a C student in dental school). As marketing is so essential to success in dentistry, an important marketing principle to understand is the USP. A USP is aUnique Selling Proposition, or what sets a business apart from the competition in the minds and hearts of consumers. So, if you want to win in dentistry, your first step will be establishing a killer USP. This is because without a USP, the only clear differentiator between competitors will become price, and, as everyone knows, “In the race to the bottom, everyone drowns.”
Rule Number 1: There are Riches in Niches (so pick a really strong niche!) Zero-in on a service or two or three that you are strong in, and let your associates do the rest. An excellent example of this is an office in Utah called “Wisdom Teeth Only.” And with just that name, that office became the community expert. It’s not like they can’t do other services, there’s just no room in the schedule.
In 2016, there are so many rewarding, interesting, and deep niches you can make your own. Here are some great examples:
- Oral sleep appliances for Sleep Apnea
- Six Month Smiles
- Tooth Tattoos
- Orofacial disorders (TMJ, migraines, Tinnitus, vertigo, etc.) treated by adjusting bite
- “After Hours” Dentistry (only open in the evening)
- …and lots more
Choose the niche that you find most compelling, what you are good at. Focus on using that service improve the quality of lives of people around you. One dentist whose chosen niche is Invisalign and Implants said she chose that niche because she loves changing the lives of her patients by improving their self confidence. She loves sharing the stories of her patients, and the energy and passion she brings to that niche blows every dentist around her out of the water (at least the ones who might want to enter her niche).
If you “differentiate” yourself as a general dentist, then your specialty must be cleanings. And if that’s all you ever want to do, then stick to that.
You don’t have to change the name of your practice to differentiate yourself. Just use your marketing to relay the message to the community, “If you need *implants, dentures, veneers, etc.* I’m someone you can trust.”
Rule Number 2:Have one, strong, clear message in your marketing. Choose one message for the community and stick to it. Your chosen niche can guide the message you create. A great example of this is a car dealership in Utah whose slogan is “We hear you.” and all of their marketing focuses around one clear message: Our dealership focuses on listening to the needs of the customer. And it comes across loud and clear! Not all of their billboards say the same thing, but they all hover around one, strong, clear message. What makes Johnson Dental different from Valley Dental Care? If they don’t develop one strong, clear message to define their practice, there isn’t a difference! What sets you apart? Who are you (or who do you want to be) in the market? Make it CLEAR.
Rule Number 3:You can’t be everything to everybody. And don’t try! Because that would be exhausting. Be really clear about your philosophy, who you serve, what you’re about. Emphasize yourcore competencies and stick to that. What is your team good at? What are you good at? Figure it out and bethat. Apple is a brand that really excels in this area—they are really clear about what they are (and what they aren’t), and they celebrate as much the things they got into as the things they did. As a doctor, are you the funny guy that brightens up the office? Are you the meticulous guy that gets everything done right? Are you the most efficient team? Does your team do humanitarian trips around the world twice a year? Establish your values within the office and stick to those as your driving influence in the office.
In reality, nothing sets you apart in the minds and hearts of the community if you do not differentiate yourself. More than just marketing, you need to let the community know whatyour specialties are. If your office sits with 60 other Google results as a dentist in the area, your chances of getting randomly clicked might as well be one in sixty.
Just remember that without a USP, you might as well just start eating away at your prices, because that will become the only clear differentiator in the marketplace. So, in summary, choose a core competency, stick to it, let everyone know loud and CLEAR what makes YOU different, and let that guide you and your marketing strategy. Pretty soon you will have the lion share of patients as the best marketer in the industry.
If you are asking yourself, “How do I sell my dental practice?” or just want to see a boost in your production, give Platinum Recall a call. We will increase patient retention and get 10-40 new patients on your schedule every month or your money back! We provide Dental management services, a 24/7 dental call center offering call answering for your office, dental accounting and dental bookkeeping, and a dental practice tool called Platinum Stats that helps you and your staff visualize your progress and areas of improvement.