Although every practice is different, most practices share similar struggles, especially considering the common industry in a national economy. Dental Economics magazine polled dental practices all over the United States, revealing that two thirds of practices polled share two issues. Here are some insights as to what you can do if you find your practice facing these same issues.
34% of responding dentists reported that their biggest struggle was production while 32% reported that their biggest struggle was systems (the remaining dentists reported marketing and getting along with their team as their biggest struggles, 17% and 11%, respectively).
The interesting about these results is that your production is very much a product of the efficacy of your systems, and your systems depend on production to prove their functionality and create efficiencies. Increasing your production depends on updating and maximizing the capabilities of your systems. Without an effective system, your production can increase but not without greater stress, turnover, and smaller margins.
Platinum Recall Specializes in boosting both production and improving the processes in your office. Our dental management systems will take control of the processes in your office from accounting to scheduling, bringing your office to a level that will facilitate greater and more profitable production. Our patient reactivation process through live appointment scheduling will boost your production every month, guaranteed to create 10-40 new appointments every month or your money back.
Understanding the systems that make your practice run will make a big difference in the profitability of your practice. Today’s economy demands greater understanding of the business side of dentistry, and old systems might be hindering your growth. 3-5 years is the normal life span of a good system, and yours may be past its prime.
Conclusion? Increasing or managing your current production and maintaining efficient systems within your practice will continue to present a challenge to dentists. The sooner you address the issues plaguing your practice, the better. Give Platinum Recall a call today for your free demo. Before you start asking, “How do I sell my practice?” start addressing the two biggest issues facing practices today and you will be ahead of the game.
Live Appointment Scheduling to Reactivate Patients
Every office has patients that came in once for a cleaning and never came back. Perhaps they moved, changed offices, but chances are they simply haven’t realized how much time has passed since their last cleaning or haven’t taken the time to call and set up an appointment. This is where Platinum Recall makes a difference in patient retention. We take the records of all the patients you have ever seen, look to see who is overdue for an appointment, and schedule them in.
Why it Works
Most dentists use email or even phone calls from the front desk to reschedule appointments. However, emails are usually passed over and if your front desk staff don’t get through after the first attempt, they are likely to keep moving down the list, revisiting the patients who didn’t pick up when time permits. However, your front desk staff has other things to do.
Our Live Appointment Scheduling calls patients throughout the day, especially in the evenings, when your office is likely to be closed but your patients are likely to be home. With access to your schedule, our dental call center will get your patients back on the schedule.
Increase Patient Loyalty
With our Live Appointment Scheduling,doctors using this service have said again and again that this service increases patient loyalty. Calling patients shows you care about them and their oral health. With Live Appointment Scheduling through Platinum Recall, you can use your records to create lifelong patients.
10-40 Appointments a Month or Your Money Back
We believe in our product, our call center staff are trained to take your records and make more appointments than any office could on their own. As one customer put it, “[Live Appointment Scheduling] made more appointments in two weeks than our staff employees did in four months. We love the service!” If we don’t get at least 10 new appointments on your schedule in a month, you get your money back.
If you’re asking, “How do I sell my practice?” the answer is to sell it to the people you’ve already sold to. Platinum Recall specializes in getting patients already on record back in the dentist chair. The magic lies in the fact that they’ve already been to your office, they just need a friendly invitation to come back. Our dental phone service is a must-have for customers who use it. Give us a call for yourfree demo to see if you are interested in ourdental management services. As the dental call center that will increase your production overnight, we are confident that our dental phone service will make your practice more profitable as soon as you sign up. Call 808-902-9110 today for your free demo.
After hours live call answering from Platinum Recall helps catch those calls from new or existing patients do not happen between the hours of 9 and 5. Why is this dental phone service a benefit to your practice?
1.Dental Emergencies: For those calling with dental emergencies, our call center employees are trained to calmly connect your patients to you or direct them to the nearest dental practitioner, depending on case severity and instructions from your office. Our dental call forwarding will send the call straight to your cell or home phone if the situation demands.
2.Scheduling Appointments: For patients calling after hours to schedule an appointment, we’ll make sure no one falls through the cracks.
3.General Questions: Sure, a recording could answer general questions about office hours and directions to the practice. Live answering gives your practice the ability to respond to a broader array of common questions. For patients calling about insurance, treatments offered, payment options, promotions, and appointment availability, our staff are committed to meeting patient needs above and beyond the capabilities of an answering machine, in fact we guarantee it.
4.Call Reporting: We report on the calls you get from the office each month, giving you insights on where new patients are coming from, which of your patients referred them, and other valuable marketing, sales, and demographics information to help you grow your practice most effectively.
5.Grow Patient Loyalty: It really is the little things that convert your patients into lifelong loyal customers. The warmth of a love voice and extra care taken to ensure your patients are satisfied beyond the hours of 9-5 will build patient trust. And patient trust can yield serious dividends.
Our call answering for dentists is just one way Platinum Recall will help your practice grow. With our broad array of dental management services, you can find peace of mind we are working hard to help your practice grow. Remember, if you don’t get at least 10 new patients on the schedule after your first month, you will get your money back. You may be asking, “How do I sell my practice?” The answer is: keep it selling 24 hours a day with our dental call center.