Blog

The Role of Social Media in Patient Recall

Dental offices around the country are using social media in innovative ways to engage with their communities and remain in minds and hearts of their patients. With contests, giveaways, family ...
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Reduce No-Shows, Save Time

Although we are a dental call center, Platinum Recall is 0% automated and 100% authentic. This means that when we schedule an overdue patient, we make sure to avoid any type of phrasing that could ...
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3 Tips for Improving Patient Recall

A well-designed patient recall system is hard to beat when it comes to ROI. In fact, most practices are sitting on tens of thousands of dollars in potential revenue at any given moment from overdue ...
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Grow Your Practice Every Month

Can we compare the process of growing a practice to herding cats, or is that too cliche? At any rate, doctors around the world are working hard to grow their practices by doing everything they can to ...
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Why You Don't Need a Patient Coordinator

Many practices choose to take on their own patient recall by hiring a patient coordinator. The patient coordinator's job is to develop a well-thought-out telephone script, manage a patient base of ...
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Platinum Recall: Making Patient Recall Great Again

Patient recall is often called the heartbeat of any thriving practice, and with good reason. Practices who do not engage in any patient recall activities drive up their patient acquisition costs and ...
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Office Snacks are Optional. Patient Recall is Not.

While searching for a competitive edge, dental offices try everything from free teeth whitening to in-office snacks. One way to accelerate your office's performance and boost your bottom line ...
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Getting Butts in Operatories: The Power of DIALOGUE

Platinum Recall views every client as a partnership--when we partner with you and your practice, your success is our success! We try our hardest to get butts in operatories, which means we vet every ...
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Platinum Recall's 5 Tenets of Quality

At Platinum Recall, we are committed to ensuring quality for our clients--reactivating patients requires a finesse and attention to detail that not many of our competitors understand. For these and ...
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Boosting Your Bottom Line

For many Dentists, providing excellent dental care is enough to take up 100% of their work day. The marketing, team building, payroll, hiring, office management, accounting, and other aspects of ...
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Setting Effective Goals for 2017

At Platinum Recall, we work with struggling and booming practices, helping them move forward regardless of where they began when they signed up for our services. Our services will take your production ...
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5 Reasons Your Practice Needs a Dental Call Center

Platinum Recall is a dental call center that specializes in patient retention and after-hours call answering for dental offices. We fill in the empty spaces of an office's schedule and reactivate ...
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Can a Dental Call Center Help Your Office Reach 2017 Goals?

Successful dental practices are driven by compelling goals. Creating weekly, monthly, and yearly goals that push your team towards higher production levels is half of the battle, the other half is ...
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How Do You Know if You Are With the Right Dental Lab?

If you consider your dental work to be exceptional, you ought to partner with a dental lab that can reflects the same standard. The good news is that understanding the dental industry will help you ...
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Strengthening your Core Competencies

History is strewn with stories of businesses who have simply spread themselves too thin. For some famous examples, consider John Deere's attempt to take on logistics (do you really think a farm ...
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Taking Your Performance to the Next Level

If your practice has experienced slow growth, plateaued growth, or declined growth in the past year, you're not alone. Many practices, despite their efforts to provide quality service, pursue a ...
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Setting Revenue Goals for Your Dental Practice

Because we work with dental offices around the country at Platinum Recall, we are able to glean industry best practices through observation and research. Our clients come from all areas of the revenue ...
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Do I Need a Dental Call Center?

Many dental practices handle phone answering and patient scheduling in-house. This eliminates the cost of outsourcing and can prevent miscommunication or mishandling of sensitive information. However, ...
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Platinum. Dental Lab: Solving the Dental Practice/ Dental Lab Dilemma

The dental practice/dental lab relationship is a funny one. Very few companies out there have the ability to see both sides of this fence. Since I started offering services in the dental industry to ...
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Patient Recall: The Heartbeat of Dentistry

Successful dental practices don't ask themselves "Should we implement patient recall?" but rather, "How do we attack patient recall?" This is because many patients fall off the ...
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Attracting, Converting, and Monetizing the Right Clientele

When it comes to running a successful dental practice, the best dental student is not always the best businessman. In fact, when it comes to running a successful dental practice, "winning" ...
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Platinum Stats: Reporting Metrics that Matter Most

One of the most exciting and effective ways to watch your practice grow and pinpoint areas of improvement is through data analytics. Seeing metrics in real time that reflect the state of your practice ...
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Why Platinum Recall Clients Make More Money

Dental practices in 2016 face a lot of the same challenges. For example, many dentists find themselves asking, “How do I produce more without investing in more staff, assets, or working longer ...
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Addressing 2 Industry Challenges in 2016

Although every practice is different, most practices share similar struggles, especially considering the common industry in a national economy. Dental Economics magazine polled dental practices all ...
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Why Dental Recall Services Work

Platinum Recall's name comes from our signature service, our dental recall service Platinum Recall. If you don't know how it works, you may be missing out. If not for the guarantee of 10-40 ...
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